General advice to protect yourself from scammers and other risks

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The Old Crumpet Factory

16 Brockham Lane


Surrey RH3 7EL

01737 845630

Visit our Facebook page. Opens in a new tab. Visit our YouTube page. Opens in a new tab. Visit our Google+ page. Opens in a new tab   Contact Us  News Items The following are details of the latest rogues and scammers working in Surrey.
Please take time to read and heed! 
People are reminded to protect themselves using the following advice:

Never give out any personal information about your bank account to anybody over the phone. No matter what reason they give.

If someone calls claiming to be a police officer, ask for their identification number, police force and their telephone extension. Hang up the call, and advise that you will call them back using the 101 number. Then use a different phone line to call back if possible, i.e: a mobile phone if the call was received on your landline. If someone comes to your door claiming to be a police officer or staff member, always ask for identification and make note of their identification number.

If you have given out information which could compromise your bank account security in any way, call your bank up to cancel your cards as soon as possible.

NEVER hand over money to someone at the door to be sent off elsewhere.

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General Safety Advice
Specific Scams
Nottingham Knockers - posted 9th December 2014

They are doorstep callers who target areas offering small household products for sale. Sometimes called 'Nottingham Knockers' these callers may claim to be ex-convicts attempting to mend their ways. However Nottingham Knockers are not part of any recognised rehabilitation scheme.

For more detail click here…

Nottingham Knockers Telephone Fraud Warning - posted 9th December 2014

The National Fraud Intelligence Bureau (NFIB) is warning of the methods used by fraudsters to trick victims into calling apparent mobile phone numbers beginning with "070"which transpire to be very costly premium rate numbers.

For more detail click here…

National Fraud Intelligence Bureau Cybercrime in the South East.

And at least 84% of us have been targeted!

The largest ever regional cybercrime survey, organised by the Office of the Police and Crime Commissioner for Surrey, has revealed that over 1 million people could have fallen victim to cybercrime in the South East in 2015. With over 11,600 responses, the survey provides the first in-depth look at residents' experiences and perceptions of cybercrime.

29% of people reported losing money to scammers, with some losing over £1,000 in a matter of seconds, yet very few people report cybercrimes to Action Fraud or the Police, masking the scale of the problem. The most commonly given reason for not reporting was that they thought it would be a 'waste of time', and they 'didn't think anything could be done'. Most people just complain to those close to them, or report losses to their bank.

Many people consider themselves to have a 'complete' or 'good' understanding of the risks that they face online, but are nevertheless still failing to take basic steps to protect themselves. National schemes such as CyberStreetWise and Get Safe Online are underused, with only 8% of people making use of these services.

Surrey Deputy Police and Crime Commissioner Jeff Harris said:"Whilst we've known for a long time that cybercrime is a growing problem, we haven't really understood how it impacts on our local communities. However, thanks to the brilliant response from residents, we are now in a far better position to work with our partner agencies to reduce the risk of victimisation."

Head of the joint Surrey and Sussex Cyber Crime Unit Detective Inspector Andy Haslam said: "These results are extremely important as for the first time it gives us an idea of how people are affected by cybercrime. They confirm what we are already seeing in that online crime is affecting a large proportion of society, but offences are going vastly un-reported.

"You can actually play the biggest part in preventing yourself from becoming a victim, just by taking some very simple steps for instance by using strong passwords, checking your social media privacy settings, and keeping your anti-virus software. You should also never click on links in emails if you are unfamiliar with the sender, or open attachments if you're not expecting them."

Further highlights from the survey, along with a copy of the full survey report can be downloaded here:

The survey is part of a larger piece of work being conducted by the Office of Police and Crime Commissioner for Surrey, and will form part of a new Local Cybercrime Profile, which will be made available to partners in Spring 2016, providing an evidence base for local preventative work.

Survey reveals 1 in 6 residents were scammed by cyber criminals

The National Fraud Intelligence Bureau's (NFIB) Proactive Intelligence Team is warning people to beware of fraudsters that turn up on your doorstep and ask for your signature.

The Proactive Intelligence Team debriefs convicted offenders to identify emerging trends and have found that your signature is one part of a puzzle that the fraudsters are putting together. Your signature could be the final piece - once they get hold of it they could drain your bank account or commit identity crime.

A convicted fraudster who was recently interviewed said: "If we want to get someone's signature it's really easy. All we do is put on a fluorescent coat or vest, knock on the door and ask the person to sign for a letter or a flyer".

"They don't need signing for but nobody ever questions why and we don't hang around for a chat! Once we have the signature we can make changes on their bank accounts and authorise fraudulent money transfers."

How to protect yourself

Not expecting a delivery? Be suspicious.

Question what you are signing for, look for official identification and if you do sign, just print your name.

Check your bank and financial statements carefully and report anything suspicious to the bank or financial service provider concerned.

Criminals commit different frauds depending on the type of the personal information they manage to steal. Your identity is a precious commodity; you should take every precaution to ensure that it isn't abused or stolen.

The National Fraud Intelligence Bureau's 'Not With My Name' campaign revealed than one in four of us living in the UK has fallen victim to an identity crime, losing on average £1,200 each. The knock-on effects can also be huge, causing massive personal distress and inconvenience and taking up to 200 hours of a persons' or businesses' time to fix.

Warning! Fraudsters are after your signature!